2104 Hwy 7, Units #12-14, Concord, ON L4K 2S9
1-855-738-1378


Return Policy

DEFECTIVE RETURNS

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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer without a return authorization number.

There are certain situations where only partial refunds are granted: (if applicable)
* Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account and email again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@barnanddoor.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@barnanddoor.com and send your item to: 2104 Hwy 7, #12-14 , Vaughan, ON, L4K2S9, Canada.

Shipping
To return your product, you should contact Barn + Door at info@barnanddoor.ca to arrange the LTL truck freight pickup of your product. The product will be shipped from the your location back to 2104 Hwy 7, #12-14 , Vaughan, ON, L4K2S9, Canada.

Shipping charges for defective returns or exchanges will be covered by Barn + Door.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

We must receive your returned item through provided traceable shipping in order to guarantee your return.

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NON-DEFECTIVE RETURNS

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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
* Gift cards
* Downloadable software products
* Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer without a return authorization number.

There are certain situations where only partial refunds are granted: (if applicable)
* Obvious signs of use
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account and email again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@barnanddoor.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@barnanddoor.com and send your item to: 2104 Hwy 7, #12-14 , Vaughan, ON, L4K2S9, Canada.

 

Shipping
To return your product, you should contact Barn + Door at info@barnanddoor.ca to arrange the LTL truck freight pickup of your product. The product will be shipped from the original delivered location back to 2104 Hwy 7, #12-14 , Vaughan, ON, L4K2S9, Canada.

You will be responsible for paying for your own shipping costs for returning your item plus a 15% restocking fee on the original purchase charge. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

We don’t guarantee that we will receive your returned item.

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